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Balsam Hill™ is dedicated to providing outstanding customer service.
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Balsam Hill® 50 Woodside Plaza, Suite 111 Redwood City, CA 94061 United States OR Balsam Hill c/o ACR Supply Partners Unit B2 23-107 Erskine Park Road Erskine Park N.S.W 2759 AustraliaThe address is for correspondence only. For the address of our Returns Center, please click&nbsp;<a href="https://www.qa-ui.i.balsamhill.com.au/help-balsam-hill-return-policy" target="_self">here</a>.

Mailing Address

If you would like to place an order by phone or need personal assistance in deciding which Balsam Hill™ tree, wreath, or garland is right for you, please call us at 02 8046 6228. We look forward to speaking with you!

Orders by Phone

Balsam Hill™ is dedicated to providing exceptional customer service. If there is anything we can assist you with, please do not hesitate to reach out to us via the following means.Send us a message&nbsp;using the provided web form. Please fill this information out as completely as possible so that we can direct your message to the appropriate department.

Customer Service

Contact Us

We would love to hear your inquiries or suggestions about our products. Call Balsam Hill at 02 8046 6228 or click on the link and fill out our form.

Contact Information & Customer Support | Balsam Hill

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Infuse your home with the spirit of the season. Warm, woodsy scents help create the perfect ambience for your holiday celebrations.
<ul>
<li>Each scent is sold as a set of 3 0.5 oz. bottles</li>
<li>Features crisp forest scents inspired by popular Christmas trees</li>
</ul>

Holiday Scents of the Season Cartridge Set

Infuse your home with the spirit of the season. Warm, woodsy scents help create the perfect ambience for your holiday celebrations.
<ul>
<li>Each scent is sold as a set of 3 0.5 oz. bottles</li>
<li>Features crisp forest scents inspired by popular Christmas trees</li>
<li>For indoor use only</li>
</ul>

Balsam Fir Scent Cartridges

Elevate the festive atmosphere with captivating scents. Shop Balsam Hill's Scents of the Season™ Holiday Cartridge Set and get free shipping.

Balsam Fir Scent Cartridges | Balsam Hill

Complete the holiday atmosphere at home with the warm, woodsy scent of Cedar Wood. Use these premium fragrance oils with our Scents of the Season Fragrance Machine.
<ul><li>Each scent is sold as a set of 3 0.5 oz. bottles</li><li>Features crisp forest scents inspired by popular Christmas trees</li></ul>

Cedar Wood Scent Cartridges

Immerse your home in holiday aromas with Balsam Hill's Cedar Wood Scent. Shop online and enjoy free shipping on your order.

Cedar Wood Scent Cartridges | Balsam Hill

Set a cozy holiday ambience throughout your home with the scent of Fraser fir. Diffuse these premium oils with our Scents of the Season Fragrance Machine for a comforting aroma you can enjoy all season long.
<ul><li>Each scent is sold as a set of 3 0.5 oz. bottles</li><li>Features crisp forest scents inspired by popular Christmas trees</li></ul>

Fraser Fir Scent Cartridges

Immerse your home in holiday aromas with Balsam Hill's Fraser Fir Scent. Shop online and enjoy free shipping on your order.

Fraser Fir Scent Cartridges | Balsam Hill

Elevate the holiday mood at home with the scent of fresh-cut evergreens. Used with our Scents of the Season Fragrance Machine, these premium oils provide a convenient way to enjoy your favorite aromas.
<ul><li>Each scent is sold as a set of 3 0.5 oz. bottles</li><li>Features crisp forest scents inspired by popular Christmas trees</li></ul>

Fresh Cut Evergreen Scent Cartridges

Immerse your home in holiday aromas with Balsam Hill's Fresh Cut Evergreen Scent. Shop online and enjoy free shipping on your order.

Fresh Cut Evergreen Scent Cartridges | Balsam Hill

Immerse your home in holiday aromas with Balsam Hill's Holiday Scents of the Season Cartridge Sets. Shop online and enjoy free shipping on your order.

Holiday Scents of the Season Cartridge Sets | Balsam Hill

Scent

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<h2 class="wo__head3" style="max-width: min(70%, 350px);">Discover elements to dress up your tree effortlessly. </h2>

Get a closer look with our <a href="/p/artificial-christmas-tree-branch-sample-kit" target="_blank" class="external-link">Branch Sample Kit</a>Compare branches from our best-selling trees in the comfort of your home. The cost of your kit will be credited toward your next tree purchase.

Choose another option to make it yours today. Or, get notified when this one is available.

Tree stand, storage bag, & protective gloves.

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Free Shipping on All Orders

Your Balsam Hill tree is packaged for easy unboxing. Getting it ready to decorate is a 1-person job that takes minutes. For decorating, however, we recommend bringing the family in on the fun.
Each tree comes with a scratch-proof stand with rubber feet to protect your floors and fabric gloves to protect your hands during setup and shaping. Once you have the tree in its stand, the hinged branches will fall into place.
<div id="wo-tree_types">
 <ul>
 <li>Pre-lit
 <ul>
 <li>Easy Plug connects all lights through the trunk</li>
 <li>Sections light up as you put them together (video)</li>
 <li>Lights are securely and strategically hand-strung, per section, to provide even coverage — and they stay put when you fold the branches up to put the tree away</li>
 </ul>
 </li>
 <li>Twinkly
 <ul id="twinkly_section">
 <li>Download the Twinkly app from <a href="https://play.google.com/store/search?q=twinkly+lights&c=apps"><img src="https://source.widen.net/content/5u3maxiyj2/jpeg/google-play.jpeg?keep=c&crop=yes&color=cccccc&quality=100&u=orcuey&use=imnvo" /></a> or <a href="https://apps.apple.com/us/app/twinkly/id1132187056"><img src="https://source.widen.net/content/gsph8tlb8r/jpeg/app-store.jpeg?keep=c&crop=yes&color=cccccc&quality=100&u=orcuey&use=imnvo" /></a> and explore<ul>
 <li>Map your lights and use the app to design and control them with Bluetooth and WiFi</li>
 <li>Control with your voice using Alexa, Google or Apple HomeKit</li>
 </ul>
 </li>
 </ul>
 </li>
 <li>Unlit
 <ul>
 <li>If using your own lights, remember to string them by section so you can leave them on for quick setup next year.</li>
 </ul>
 </li>
 </ul>
</div>

<style> #wo-tree_types img {display: inline-block;width: 15%;}#wo-tree_types ul {list-style: initial;padding: revert;}@media (max-width: 960px) {#wo-tree_types img {display: inline-block;width: 20%;}}@media (max-width: 576px) {#wo-tree_types img {display: inline-block;width: 26%;}} </style>

EasyPlugNon-Flip

Your Balsam Hill tree is packaged for easy unboxing. Getting it ready to decorate is a 1-person job that takes minutes. For decorating, however, we recommend bringing the family in on the fun.Each tree comes with a scratch-proof stand with rubber feet to protect your floors and fabric gloves to protect your hands during setup and shaping. Once you have the tree in its stand, the hinged branches will fall into place.Dealing with lights is easy:<ul><li>Pre-lit<ul><li>Easy Plug connects all lights through the trunk</li><li>Sections light up as you put them together (video)</li><li>Lights are securely and strategically hand-strung, per section, to provide even coverage — and they stay put when you fold the branches up to put the tree away</li></ul></li></ul><ul><li>Twinkly<ul><li>Map your lights and use the app to design and control them with Bluetooth and WiFi</li><li>Control with your voice using Alexa, Google or Apple HomeKit</li></ul></li><li>Download the Twinkly app from </li></ul><ul><li>Unlit<ul><li>If using your own lights, remember to string them by section so you can leave them on for quick setup next year.</li></ul></li></ul>

treeAugusta

Balsam Hill™ is proud to unveil the latest in Christmas tree design: our state-of-the-art Flip Tree™ technology. This unique patented design is protected by two issued US Patents (#8,062,718 and #8,993,077) and is exclusive to Balsam Hill. With this innovation, we have eliminated the need to lift heavy sections of the artificial Christmas tree during assembly and storage. Homeowners can simply roll in the tree out of the box on its wheeled base, lock it securely into place, flip the bottom section up, and install the lightweight tree top. Flip Trees up to 7.5’ generally come in just two sections, so only the tree top needs to be lifted. Larger Flip Trees may have two top sections. In just a few easy steps, you can assemble a grand holiday display.Flip Tree Setup Video: Watch how easy it is to assemble your new Balsam Hill Flip Tree.

FlipTree

Balsam Hill™ prides itself on the quality of its products, and wants you to enjoy your tree for many years to come. The online <a href="/inspiration/artificial-christmas-tree-assembly-instructions" target="_self">Assembly, Use, &amp; Care Instructions Guide</a> shows you how easy it is to set up and maintain your Balsam Hill Christmas tree.

SpecialtyTree_textnovideo

Your tree is packaged for easy unboxing. Getting it ready to decorate is a 1-person job that takes minutes. For decorating, however, we recommend bringing the family in on the fun.Each tree comes with a scratch-proof stand with rubber feet to protect your floors and fabric gloves to protect your hands during setup and shaping. Once you have the tree in its stand, the hinged branches will fall into place.If using your own lights, remember to string them by section so you can leave them on for quick setup next year.

StandardSetup

The innovative design of this Instant Evergreen Tree makes setup easy and fast. Featuring unique memory wire branches that automatically fan out into place as you set up your tree, our Instant Evergreen trees are ready in minutes. This tree also features our Easy Plug® technology, which means the light strings automatically connect through the trunk of the tree during setup - the only light string you need to touch for a beautifully lit tree is the one you plug into the wall. This truly instant tree will save you valuable time and effort compared to setting up and fluffing a traditional artificial tree.

Pre-fluffed

Shape the tree section by section, starting at the bottom. So, if your tree comes in 3 sections, shape the lowest section before putting the second section on top. You might also consider tying up the higher levels of branches in the sections to keep them out of your way. You can use the ribbon that came on your tree. <a href="https://www.balsamhill.com/inspiration/shaping-your-artificial-christmas-tree-instructions">Learn more</a>Tip: Save that ribbon for wrapping up your tree after the season

Trees

The first time you assemble and shape your tree will require the most shaping to give the tree its full lush appearance. <a href="{0}" target="_self">Learn More</a>

Wreaths

Remove the top section of the tree before flipping the tree base. After placing each section of the tree in the provided storage bags, roll your Flip Tree into storage with the utmost ease.

Flip

The less you compress your tree at the end of the season, the less work you will have when setting up next year.

Tree

This Plan covers:

<h2 class="wo__head3" style="max-width: 350px;">Find the right tree for you.</h2>

Get the timeless look of traditional lights that stay lit for up to 3,000 hours.

Enjoy the same warm glow as traditional lights with bulbs that won’t burn out.

Create a stunning display bathed in delightfully small energy-efficient LEDs.

Select a small but powerful LED to make your Christmas brighter than ever.

Thin, bendable wires with tiny lights that stay lit for up to 10,000 hours.

Change colors and designs, still or animated, at any time with the Twinkly app.

Dress up any style with beautiful lights that are sure to make it picture-perfect.

Make your holly jolly decorations extra cheery with a festival of holiday colors.

Choose clear, multicolored, or both to suit your mood. Plus, enjoy 30% more lights.

Quality Professionally Hand-Strung LightsWe use the very best UL Certified lights available on the market. We optimize light counts and bulb brightness to give each product a balanced and warm festive glow. All lights are hand-strung to reduce the appearance of wires.

Like traditional Christmas tree lights, the pre-strung strands plug into each other.

With light connectors inside the trunk, just plug it into the wall and voila. 

Outlets are conveniently embedded in the trunk — add as many lights as you wish.

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